Lumis Privacy Policy

Last updated: October 9th 2026

Arain Group Pte. Ltd. operates the Lumis app and platform for participating clubs. This policy explains how we collect, use and share personal information when you use our services.

1. Information We Collect

We collect information you provide, information supplied by your clubs, and information generated when you use the services:

• Profile information: name, email address and full date of birth, including birth year; optional phone number, industry and profession.
• Account and club information: account identifiers, club affiliations, membership status, visits and purchases recorded through the platform.
• Payment information: Stripe payment method IDs, transaction records, club credit balances and outstanding tabs. Payments are processed through Stripe. Lumis stores payment method identifiers, not payment-card primary account numbers (PANs).
• Support information: messages and requests you send us.
• Usage and diagnostic information: page views, application errors and traces of requests, together with administrative and request audit logs.

2. How We Use Your Information

We use your information to provide and authenticate your account, manage club memberships and activity, process payments and club credits, provide birthday benefits, respond to requests, and monitor and secure the services.

Clubs may send promotions to their members, and Lumis may show global promotions, including promotions for other clubs. Promotions appear in the app and through push notifications. We may personalize these promotions using profile information, visits, purchases or credit balances.

3. How We Share Your Information

Your enrolled clubs can view your shared profile. You and your primary club can update it. Each club can access only its own club activity. Authorized Lumis Global Admin users have platform-wide access to administer the services. Clubs may also have their own privacy notices for activities they manage.

We use Convex Cloud for hosting, Clerk for authentication, Stripe for payment processing and Sentry for monitoring. These providers process information needed to deliver their services.

4. Where Information Is Stored

Platform production data is hosted in Northern Virginia, United States. Your information may therefore be processed outside the country where you use the app.

5. How Long We Keep Information

We retain personal information for as long as needed to provide the services and fulfill the purposes described in this policy, including applicable legal and accounting obligations. When information is no longer needed, we delete or anonymize it. Some records may need to be retained after account deletion to meet legal obligations.

6. Your Choices and Requests

You can update your profile in the app. Contact the relevant club about its membership and transaction records. You may contact Lumis at admin@lumis.club to request access, correction, deletion or withdrawal of consent where applicable.

You can request deletion of your global account from your profile in the app. The request applies across your club affiliations. A Lumis administrator is notified and will contact you to follow up on your request and explain the next steps, including any information that must be retained. Submitting a request does not immediately delete your account.

7. Security

We protect access to the services through secure, short-lived authentication tokens and club-scoped access permissions. We audit requests and administrative activity and monitor traffic to detect unusual activity.

8. Children’s Privacy

Club membership eligibility is determined by the relevant club. Where a member is a child, we seek to explain our data practices in clear, age-appropriate language and limit the personal information collected to what is necessary for the services. Where parental or guardian consent is required by applicable law, it must be obtained before the child’s personal information is collected.

A parent or guardian who has concerns about a child’s information may contact us to request review, correction or deletion.

9. Changes and Contact

We may update this policy by publishing the revised version at this link and changing the last-updated date. We will notify customers of material changes by email.

For privacy questions or requests, contact Arain Group Pte. Ltd. at admin@lumis.club